Frequently Asked Questions

877-821-SHOP (7467)

Business Hours:
Monday - Friday: 8am - 9pm ET
Saturday: 9am - 6pm ET
Sunday: 10am - 5pm ET

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Choose a Topic:

» Titans Nike Jerseys
	» Secure Purchases	» Order By Phone	» Size Chart	» Product Availability

	» Payment	» Sales Tax	» Shipping	» APO Addresses

	» Shipping Tax	» Jersey Care	» Returns	» Change or Cancel Order

Titans Nike Jerseys

Nike will replace Reebok this season. All the official NFL gear will be produced by Nike now. All of the exciting new Titans Nike apparel will be available soon at TitansLockerRoom.com. Nike merchandise will be unveiled in April 2012. Nike has stated the new jerseys will be sewn using very light, performance driven material.
Nike Jerseys | Nike T-Shirts | Nike Sweatshirts | Nike Jackets | Nike Hats

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Secure Purchases

Shopping at Titanslockerroom.com is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it cannot be read as the information travels over the internet.

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Can I Order By Phone?

The Titanslockerroom.com Customer Service Center would be happy to assist you.
Feel free to call 877-821-SHOP (7467) during business hours to place your order by phone.

(click here for business hours)

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Size Chart

Sizes for Jerseys, Men, Ladies, Youth and Hats are listed in the Size Chart.
Click here to view the Size Chart in a pop-up window.

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Product Availability

New items will be added to Titanslockerroom.com as soon as they become available.
Feel free to visit the Titanslockerroom.com Twitter Page for product updates and Sale Codes: twitter.com/TitansStore

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What Payment Methods Do You Accept?

Titanslockerroom.com currently accepts Master Card, Visa, American Express and Discover cards.
We will also accept money orders and wire transfers, but you must call the Titanslockerroom.com Customer Service Center
at 877-821-SHOP (7467) to place your order.

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Is There Sales Tax On My Purchase?

Sales tax will be collected on applicable orders. Sales tax will be based on your shipping destination zip code.
Tax rates are subject to change at anytime.
If your order is being shipped to one of the following states, your order will have a sales tax:
AL, AZ, CA, CO, FL, GA, IL, IN, IA, KS, KY, MA, MD, MI, MN, MO, NE, NV, NJ, NY, NC, OH, PA, TN, TX, VA, WA, WI
and the District of Columbia (DC).

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Shipping

Your merchandise order will ship within 1-5 business days from our distribution center in Indianapolis, Indiana. Standard ground delivery is an additional 1-5 business days in transit from the ship date. If customer desires an expedited delivery 3 Day Select, Second Day Air or Next Day Air must be selected during checkout. With these selections, in-stock merchandise will ship the same day with a UPS delivery guarantee. All orders placed after 2:00 p.m. EST will be processed the following business day. Shipping charges are calculated based on real-time UPS rates. Saturday and Sunday are not recognized as business days according to UPS guidelines.

Special Order Items:
These products ship from a third party. Product could take 1-6 weeks to ship from the vendor.

Hawaii and Alaska orders:
Customers ordering from these locations must choose to have their order shipped 2nd Day Air or Next Day Air.

International Orders:
For International orders and shipping, please call our Customer Service Center at 317-532-8095 during business hours to talk with a customer service representative to assure the best possible shipping price.

(click here for business hours)

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Shipping To APO Addresses

Please call the Titanslockerroom.com Customer Service Center at 877-821-SHOP (7467), email customer service at CustomerService@maingateinc.com, or use the Contact Us page and a customer service representative will assist you with your order.

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Is There Tax On Shipping?

Shipping fees will be taxed on applicable orders. Certain states tax shipping and your shipping destination will be used to calculate shipping tax. Tax rates are subject to change at anytime.
If your order is being shipped to one of the following states, your order will have a shipping tax:
FL, GA, IL, IN, KS, KY, MI, MN, NE, NV, NY, NC, OH, PA, TN, TX, WA, WI and the District of Columbia (DC).

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Caring For Your Titans Jersey

To ensure the life and quality of your Titans Jersey, please hand wash your jersey with a delicate soap and hang to dry.
Do not put your jersey in the washing machine or dryer. Please be aware that the instructions on the tag of your jersey are for the jersey prior to the numbers being sewed on or heat pressed. Hand washing and hang drying your jersey will maintain the life and quality of your jersey.

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Return Policy

We want you to be completely satisfied with the products you purchase from Titanslockerroom.com. You can depend on our cooperation and assistance if for some reason you wish to return your purchase. Please follow the guidelines below for your return.

Titanslockerroom.com will accept merchandise return / exchange under the following conditions:

*All returns/exchanges must be pre-authorized by the Titanslockerroom.com before shipping any merchandise to our Customer Service Center. To receive a return authorization number, please call the Titanslockerroom.com Customer Service Center
at 877-821-SHOP (7467) during business hours.

(click here for business hours)

*For returns/exchanges we offer the following two options.

Product may be returned in method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. We are not responsible for lost returns.
At your request we will issue a prepaid shipping label. The return shipping fees will be deducted from the amount of your return (shipping fee will be quoted over the phone when requesting the return authorization). If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping charges to your original payment source.

*If you are returning FootJoy Golf Shoes, please see the next section.
*If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label. Standard shipping rates apply on the reshipment of an exchanged item.
*Please note the return authorization number on the outside of the shipping package to expedite processing of your return/exchange.
*Returns/exchanges must be received within 14 days of authorization. If received after 14 days, you will be charged a $25.00 re-stock fee.
*All returned merchandise is subject to quality inspection. We will not accept worn/damaged merchandise for exchange or refund. If items are returned in unacceptable condition, they will be returned back to you at your expense.
NOTE: CDs, DVDs or other electronic media may only be returned if in the original unopened package.
Undergarments are non-returnable.
*Due to the collectible nature and high value of Personalized Jerseys, Memorabilia and Auction categories,
these items are non-returnable. All sales are final.
*NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE.

Golf Shoes

Due to the custom nature and high value of our Golf Shoes, these items are only returnable to the vendor.
Please return golf shoes to FootJoy within 30 days of delivery.
Please contact FootJoy Customer Service at 1-800-596-1003 for return information.
Hours of operation are from 8AM-6PM Eastern Time Monday- Friday.

Separate the Packing List/ Return Form at the perforation. Keep the "MyJoys Order Summary" for your records.
Let us know why you are returning your shoes in the "MyJoys Return Detail" area below.
Provide your email address and daytime phone number in case we have any questions.
Include the "MyJoys Return Detail" portion of this form in the box you are returning.
Pack and seal your return securely (in the original package if possible)
Affix pre-printed label on the reverse side of this form to the outside of the box. It is your responsibility to send your return to FootJoy. Shipping will not be credited and we cannot accept C.O.D deliveries. We recommend the use of an insured parcel service such as FedEx.

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How Do I Change or Cancel My Order?

If you need to change or cancel your order, please call our Titanslockerroom.com Customer Service Center at
877-821-SHOP (7467) or email us through the Contact Us page on the website. If you send us an email or leave a message, please reference your order number, your name and the best method to contact you.

Please Note: Once your order has reached a certain point in our processing procedure we may not be able to change or cancel your order. Please notify Customer Service As Soon As Possible for changes or cancelations.

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